Goods sold are non-refundable and non-exchangeable.
Kindly note that all items posted are in good and pristine condition. Shall the products became faulty once you received them, you may acknowledge us through our Instagram DM or WhatsApp us (+601156900395) regarding the incident for our record purpose. However, no replacements or refunds shall be made for the faulty items. But this term may exclude and can be reconsidered under these circumstances only :
- Unopened, unspoiled and unused items which you found out that the product has lost 50% of quantity or more than it should be
- Faulty spray, pumps or caps that is not working upon immediately receiving the items
- Items that appears to be spoiled (change of smell) upon immediately receiving the items
For a swift respond, kindly directly get in touch with us through our WhatsApp at +601156900395. Shall you believed that your item is faulty under the special 3 circumstances above, let us know, along with the picture or video in support